KwickPOS Help Center

To open your Online Order Portal: Go to Kwickpos.com Sign In (Username, Password) 3. Selec

Clear: Will allow you to clear everything in the cart Enable Clear: Tools->Back Office->Ad

Combining Tickets: If you would like to combine different tickets together, you can combin

Delivery: It will display areas to fill in customer information except it also has an area

Dinein: It will display a table map in which you can add other sections/rooms as well Dine

Discounts: Allows you to add a discount to the whole order Go to Orders->Select Order->Ent

Logging into the system is the second step. Follow this step-by-step guide to ensure a smo

Placing an Order Step 1: Log In Before you start to place an order, make sure you are logg

Item Discount: Allows you to apply a discount to a specific item Go to Orders->Select Orde

Transferring Items: Allows you to transfer an item from one ticket to another Go to Orders

Item Void: Allows you to remove an item from an order Go to Orders->Select Order->Item Voi

Log in to KwickPOS Remotely Go to Kwickpos.com Sign In (Username, Password) 3. Select Site

Access payment screen by selecting order in Orders/Recall page Left Side: Shows the comple

Pickup: It will display areas to fill in customer information. Pickup Customer Information

Save: Will allow you to save orders to be restored later and entered, edited, scheduled, e

Seat: Allows you to enter orders with a seat number Enable Seat tool: Tools->Back Office->

Server Side: Make a backup of the current server (if server is online), and clone the back

Splitting Tickets: If you would like to separate items onto different tickets, you can spl

Void: Allows you to remove a ticket. It will not be completely removed and will display as

Advanced Menu: These are more settings related to the menu Go to Tools->Back Office->Advan

Building a Menu: You can build a menu from scratch in Excel instead of doing it in the POS

Global Modifier: Modifiers that can be applied to all items Go to Tools->Back Office->Adva

Items: You can have as many items as you need Adding a new item: New Back Office: Tools->B

Menu Customization: There are many things you can customize How many items show per row: A

To open Menu Sync: Go to Kwickpos.com Sign In (Username, Password) Select Site name Select

Modifiers: If an item has a Modifier, a window will pop up. There are local modifiers that

This is a function using modifier to control the kitchen printer receipts. Enable it need

Inventory : Can be used to keep track of inventory • It will have a receiving, products, s

Online Gateway : This function is available for those tickets after April 28th 2023 . And

Card Connect gateway with Apple Pay on Kwick menu

Link Credit Card Terminal to Terminal: New Back Office: Tools->Back Office->Setup->Termina

Gift Card Report: Lists details of all gift cards that were sold Open Gift Card Report: Go

Gift Cards: Can be used to manage gift cards Enable Gift Card Tool: Tools->Back Office->Ad

PAX A80 External POS (semi-integration) Step 1: Connect the Ethernet cable and power charg

Rule & Credit Card: There are many settings & tools that can enabled/disabled at any time

Break in & out Report: Used by employees: 1. They only need to clock in, and when they nee

Cashier Report: Lists orders closed by each user Open Cashier Report: Go to Tools->Cashier

Clock In Report: Lists clock in/out details for each user. Allows you to adjust times and

Credit Report: Lists details of credit card transactions and gift card transactions Open C

Day Report: End of day report that includes total sales, voids, discounts and more Open Da

Lists all orders of the day and shows details including food sales, bar sales, taxes, tota

On Book Report: Step 1: Enter Customer’s name and phone number required In New Back Office

Clock in Daily OT report : We added a "RG" Hours on the Clock-in report without Overtime h

To open POS Report: Go to Kwickpos.com Sign In (Username, Password) Select Site name Selec

Reporting: There are many reports that can be printed out or exported if needed Sales Char

User Reports: Includes sales, voids, discounts, tips, receivable amount & settled amount f

Advanced Back Office: There are many settings that can only be set in there but some setti

General: There are many settings & tools that can enabled/disabled at any time Tools->Back

Back Office: Going into the back office will allow you to make changes to the pos and view

Kitchen Display: Shows orders sent to the kitchen Enable Kitchen Display: New Back Office:

Mobile Devices & A920: 1. Set up for the Mobile Devices . We can use the mobile to log in

Pax A920: Enabling A920: On A920 Pro: On Home Page, Go to Settings->Password(pax9876@@)->N

Operating on PAXBiz powered by Android, the pocket-sized A77 supports a broad range of wir

KDS : When you add a ticket, the ticket will display pending on KDS with the 9001 ticket n

Printer Settings Ticket Layout- New Back Office: Tools->Back Office->Setup->Printer->Edit

Scale: Can be used to weigh items in the POS Currently we can only integrate with Torrey o

SKU printer (Zebra410) print label styles SKU printer (Zebra410) print label styles: Setti

Star printer (TSP143III) Star printer (TSP143III) with Opening cash draw. Ethernet connect

Terminal Settings: New Back Office: Tools->Back Office->Setup->Terminal>Edit Terminal Adva

Apps: There are different features and their settings Apps Insight: Shows data breakdowns

Business Types Restaurant Quick Service - Bakery / Cafe - Video Link Quick Service Restaur

To open Marketing Tool: Go to Kwickpos.com Sign In (Username, Password) Select Site name S

We understand that managing multiple delivery platforms can be challenging for restaurants

Waiting List: Can be used to manage Waiting List/Reservation Enable Waiting: Tools->Back O

Employee: Allows you to set up employees and their permissions Users: Shows all the users

Must to know: The End closing only works for Manual shifts. Never use End closing for auto

Clocking In the system is the first step. Follow this step-by-step guide to ensure a smoot

Downgrade Procedures How to upgrade servers? Searching customer sitename in the POS portal

Categories: Groups that contain certain items Adding a new category: New Back Office: Tool

Customer Display: Shows what the customer is ordering, can add tips, and sign on the scree

Customer: It will display all your saved customers’ information #: Shows number of custome

Kiosk: Can be used for customers to self order Enable Kiosk: New Back Office: Tools->Back

Sales Slicks Customer Flyer Link Customer Flyer_Spanish Link Customer Flyer_Vietnamese Lin

Schedule: Used to set up things like Happy Hour where items will be automatically discount

Setup: It will show your hardware and software settings Business Information: Allows you t

Socket S700 scanner uses Bluetooth connection with Tablets (iOS /Android) devices, it is b

Special Requests: Allows you to make special requests to an order like Add, More, Less, No

Tools: There are more features that can be accessed when opened At the top, it will show t

Variations/Options: Similar to a modifier but it is specific to an item. They can pop out

Walkin: It will display the menu screen. You can also add customer information by touching

Bugs Fixed Notes: I. POS System: 1. Order: A. iPad safari + full screen -> edit order -> i

Bugs Fixed Notes: I. POS System: 1. Order: A. Local modifier with a special request: When

Bug Fixed in POS Order: Happy hour Discount : In the previous version if the item (without

POS Orders: In the new version, a new function is added to randomize order numbers. To ena

POS Orders: In the previous version, when ordering too many items like 60 different items,

POS: Orders: In the old version, if “Tax2 for To-Go” was unchecked and the order type was

Bugs Fixed Notes: 1. Order: a. Items with the weight unit (lb/oz/kg) add the special reque

POS: Orders: In the new version, the Table Locator interface in Kiosk has added A-Z letter

Bugs Fixed in POS: Order: Paid First Yes: Please do not use the Cent adjust function with

Bugs Fixed Notes: 1. Orders: a. When system enabled delay send and seat mode 3 . They sele

Bugs Fixed Notes: I. POS System: 1. Order: A. Item transfer disabled cannot split. Fixed!

Bug fixed in POS: Orders: After item transfer for a ticket with auto gratuity, it will dro

Bugs Fixed Notes: I. POS System: 1. Payment: A . Keyin : Employee will type customer’s car

Bugs Fixed in POS: Order: In this version, we fixed all the problem issues related to Item

Bugs fixed notes: POS System: 1. Order: A. Seat Mode (3) : Enable seat & line before set s

Bugs Fixed Notes: 1. Order: a. Open an item with a special request . In the previous versi

POS: Orders: In the old version, for orders with a taxable service charge, if you split an

POS: Orders: In the new version,The Open Tab process has been optimized so that users are

POS: Orders: In the previous version, for online orders with local modifiers , when the or

Bugs Fixed Notes: I. POS System: 1. Order: A . Kwick Togo with an updated ticket will chan

Bugs Fixed in POS: Order: In the previous version, after adding the item discount to an it

POS: Orders: In the previous version, when adding an open item with an open/ask unit using

Orders: In the new version, a switch was added to allow merchants to control whether order

Orders: In the new version, a new feature was added to allow Open Tab orders to be split.

Orders: In the new version, if Setup > Order > Cart > Stay on cart after enter is enabled

Orders: In the new version, when multiple online orders use the same phone number , the on

Orders: In the old version, if the setting for “ Stay on cart after enter ” and “ Seat & L

Orders: In the previous version, in Restaurant Mode (Advanced > System > General > Retail

Orders: In the previous version, when the second language was set to Spanish , the order p

Orders: In the new version, the search bar in Restaurant Mode has been enhanced to work as

Orders: In previous versions, items with configured On Time restrictions could still be ad

Orders: In the new version, a “ Remove All Options ” button has been added to the Special

POS Orders: In the previous version, Old Open did not list all open orders within the days

Bugs Fixed Notes: I. POS System: 1. Order: A . When split single item by even item , and a

Bug fixed in POS: Order: We add a switch for the unit of "variable price" or "variable pri

POS Orders: In the old version, after setting a delay time for an item, all additional ite